• Configuration Analyst

    Job Locations US-RI-Smithfield
    Req No.
    NHPRI Department
    605 - Operations Support
    Regular Full-Time
  • Overview

    This position is an entry to mid- level position responsible for the analysis, design, testing and implementation of configuration changes to support business requirements.  In addition, this position is responsible for identifying areas of automation and enhancement to support and improve internal workflows. The role requires strong analytical and problem solving skills, the ability to work independently and pro-actively as well as demonstrated skills in providing excellent customer service. 


    • Serve as a resource in facilitating the gathering of business requirements and required test cases for configuration changes
    • Work with key project stakeholders to formulate and communicate business requirements and scope of project
    • Work with project stakeholders to translate their requirements into specifications technical staff can understand and also translate questions that technical staff has into a format the stakeholders can understand
    • Perform all configuration changes within applicable software test environments
    • Responsible for configuration, interface and application testing
    • Develop and execute test cases and documentation to support configuration changes/updates/additions
    • Work with stakeholders to validate test case results
    • Coordinating and documenting for all configuration activity for change control and auditing
    • Responsible for coordination of production turnover of all configuration work upon business owner sign off
    • Serve as subject matter expert for root cause analysis and issue resolution
    • Coordinate with the Neighborhood Application Support ticket tracking and bringing to resolution any software, configuration, EDI, ICES tickets that require updates to the test or production environments
    • Perform business analysis duties for designated corporate projects and maintenance requests
    • Oversee process development and documentation for any new or altered functionality or business process.   This will also include facilitating an annual audit of actual business processes versus what is documented
    • Identify potential areas of automation and aid in re-engineering the underlying business processes
    • Recommend and maintain standards for development of business cases and their documentation
    • Coordinate multiple simultaneous projects and initiatives
    • Other duties as assigned
    • Corporate Compliance Responsibility - As an essential function, responsible for complying with Neighborhood’s Corporate Compliance Program, Standards of Business Conduct, applicable contracts, laws, rules and regulations, policies and procedures as it applies to individual job duties, the department, and  the Company. This position must exercise due diligence to prevent, detect and report unlawful and/or unethical conduct by fellow co-workers, professional affiliates and/or agents



    • Associate’s degree and/or years of experience and background to equate to the degree
    • Minimum of two years of business analysis and system configuration experience; or similar demonstrated experience working with health care claim processing
    • Prior experience in a Health Care organization or setting
    • Excellent interpersonal skills, including the ability to work across the organization and to interact, influence and negotiate effectively
    • Demonstrated ability to manage multiple priorities simultaneously in a deadline driven environment
    • Proficient in MS Project, Excel, PowerPoint and Word
    • Strong communication skills, both verbal and written


    • Experience with the Health Rules Payor transactional system
    • Experience with Acuity software
    • Experience with Optum CES (Claims Editing Software)
    • Experience with SQL queries
    • Experience with Crystal reports/letters

    Core Company-Wide Competencies:

    • Communicate Effectively
    • Respect Others & Value Diversity
    • Analyze Issues & Solve Problems
    • Drive for Customer Success
    • Manage Performance, Productivity & Results
    • Develop Flexibility & Achieve Change

    Job Specific Competencies:

    • Collaborate & Foster Teamwork       
    • Attend to Detail & Improve Quality
    • Create & Innovate                             
    • Plan & Organize                                 

    Travel Expectations:

    • Local Business Travel will be required as needed   


    Neighborhood is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis.


    Neighborhood is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at recruiting@nhpri.org


    Neighborhood is an EOE M/F/D/V and an E-Verify Employer


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