The Customer Experience Manager supports the organization in elevating, expanding and enriching a customer-focused environment, helping empower members to become successful health care consumers. He/she will develop, lead, and manage the Member/Customer Experience Program.
He/she manages cross-departmental teams of assessment, reporting and implementation specialists to complete the required work (no direct reports).
Core Company-Wide Competencies:
Job Specific Competencies:
In the role of business lead for assigned FDR; incumbent is responsible to complete comprehensive oversight and monitoring of their vendor that incorporates the following elements: efficient and effective operations; compliance with laws, regulations, policies, procedures; and other company performance issues designed to reduce risk and add value to the company
Flexible Work Arrangement:
Neighborhood is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis.
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Neighborhood is an EOE M/F/D/V and an E-Verify Employer