• Manager of Case or Care Management (RN or Licensed Social Worker Required)

    Job Locations US-RI-Smithfield
    Req No.
    Case Management
    Regular Full-Time
  • Overview

    This position oversees operational activities of the Care Management area of the Medical Management department. This includes program development and monitoring, staff development including overseeing frontline supervisors. He/she assists in developing and operationalizing new programs and insures regulatory and contractual requirements are met.


    • Develops, executes and evaluates work plan for area of responsibility
    • Ensures ongoing monitoring, evaluation, and outcome measurement for all Case Management (CM) programs
    • Provides regular reports and presentations on clinical outcomes of CM programs
    • Identifies opportunities and cost/benefit for new CM programs and enhancements to existing programs, using data analysis tool
    • Assists with developing case management programs for new lines of business
    • Manages CM supervisory staff 
    • Provides supervision, direction and guidance to team while serving as the subject matter expert and lead on functional deliverables
    • Provides performance feedback and coaching to staff, as well as makes hiring and termination decisions
    • Assist in the training of new staff and providing an environment of continuous learning for existing staff
    • Sets performance standards and productivity measures for direct reports
    • Professional development of staff, including identification of educational opportunities, annual performance appraisals and goal development
    • Determines/monitors staffing ratios
    • Develops and ensures consistency in CM documentation standards
    • Works with Clinical Trainers in the development of comprehensive role specific orientation/training programs
    • Manages the development of CM policies and procedures and ensures annual review and revision
    • Collaborates with Chief Medical Officer and Medical Director on new and existing clinical programs
    • Serves as organizational consultant for CM performance practice 
    • Participates in administrative budget development and monitoring for area of responsibility
    • Identifies and recommends opportunities for improvement and implements process improvement activities
    • Representative of CM programs with state and community partners
    • Collaborates with Matrix partners to develop, maintain and evaluate programs
    • Other duties as assigned
    • Corporate Compliance Responsibility - As an essential function, responsible for complying with Neighborhood’s Corporate Compliance Program, Standards of Business Conduct, applicable contracts, laws, rules and regulations, policies, and procedures as it applies to individual job duties, the department, and  the Company. This position must exercise due diligence to prevent, detect, and report unlawful and/or unethical conduct by fellow co-workers, professional affiliates and/or agents.



    • RN with active license in state of RI and bachelor’s degree in health related field or LICSW in Social Work
    • Five (5)+ years’ experience in field of clinical, managed care and/or operational management
    • Five (5) years supervisory experience
    • Strong collaboration, interpersonal and leadership skills
    • Strong oral and written communication skills
    • Strong analytical skills
    • Proven ability to develop innovative programs and services
    • Well-developed organizational and planning skills
    • Ability to independently problem solve
    • Intermediate to Advanced skills in Microsoft Office (Word, Excel, PowerPoint, Outlook)


    • Certification as a Case Manager from an accredited Case Management program
    • Knowledge of state agencies and community family support resources
    • Bilingual

    Neighborhood is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis.


    Neighborhood is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at recruiting@nhpri.org


    Neighborhood is an EOE M/F/D/V and an E-Verify Employer


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